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A store has sales increasing but customer complaints are rising too. What should be inferred?
Sales growth means good service
Complaints are from competitors
Complaints mean problems to fix
Complaints do not matter
Complaints mean problems to fix
Identify the relationship between cause and effect; business data indicates a gap in operational excellence rather than external factors or irrelevance.
Identify the relationship between cause and effect; business data indicates a gap in operational excellence rather than external factors or irrelevance.
Analyze the Statement
The statement presents a paradoxical situation where sales growth (a positive sign) is accompanied by rising customer complaints (a negative sign).
Logical Inference
Rising complaints indicate that while the product or service is in high demand, the delivery process or customer satisfaction levels are failing to match the increased volume. Therefore, these complaints serve as indicators of specific operational inefficiencies that require corrective action to sustain the business growth.
A: Incorrect because rising complaints contradict the notion of good service. B: Incorrect as there is no evidence provided to suggest external interference from competitors. D: Incorrect because ignoring customer feedback in a business setting is counterproductive and harmful to long-term success.
C is correct because increasing customer complaints represent actionable feedback regarding operational shortcomings that must be addressed to maintain long-term business viability.
In Statement and Inference questions, always choose the option that acts as a necessary logical conclusion rather than an assumption or an extreme judgment.
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