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In September 2024, which bank launched Aditi, a GenAI powered Virtual Relationship Manager that aims to enhance the digital customer service experience?
State Bank of India
Bank of Baroda
Canara Bank
HDFC Bank
Bank of Baroda
Bank of Baroda launched 'Aditi' as a GenAI-powered Virtual Relationship Manager in September 2024 to modernize customer service.
Bank of Baroda (BoB) introduced a suite of generative AI solutions to upgrade both customer-facing interfaces and internal employee knowledge management. The initiative includes 'Aditi', a virtual relationship manager providing 24/7 multilingual conversational support, and 'GyanSahay.AI', a platform designed to assist employees with product information. These tools aim to improve operational agility and provide human-like interaction through digital avatars. The move reflects the broader trend of Indian public sector banks adopting advanced digital infrastructure to remain competitive.
The Reserve Bank of India (RBI), the regulator for all commercial banks in India, operates under the RBI Act, 1934. Public sector banks like Bank of Baroda are primarily governed by the Banking Regulation Act, 1949, which mandates strict operational, security, and data privacy standards for financial institutions.
Launched in September 2024
Solution Name: Aditi (Virtual Relationship Manager)
Additional AI Tools: GyanSahay.AI (for employees) and chatbot ADI
Features: Multilingual support, audio-video-chat interface, 24/7 availability
B is correct тАФ Bank of Baroda launched the GenAI-powered 'Aditi' virtual relationship manager in September 2024 to provide 24/7 banking assistance.
Remember 'Aditi' for Bank of Baroda by associating the name with 'Additional Digital Interaction' and its focus on being a 24/7 virtual assistant.
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